Uber Eats Reviews for Restaurants
What restaurant owners really think about Uber Eats—based on aggregated reviews and real experiences.
3.0
Overall Rating (Aggregated)
About Uber Eats
Uber Eats is a global food delivery platform backed by Uber's logistics infrastructure. It offers restaurants access to a massive customer base through the Uber app ecosystem, with a focus on delivery speed and reliability.
2014
San Francisco, CA
Restaurants seeking delivery without managing logistics, especially in urban areas
Delivery marketplace integrated with Uber's driver network
Review Sources
3.2
G2
56 reviews1.5
Trustpilot
8,900 reviews4.4
Google Play
3,500,000 reviews4.7
App Store
3,200,000 reviewsRating Breakdown
Customer Reach
4.3
Uber Eats benefits from the Uber app ecosystem with millions of active users
+ Large customer base
+ Integration with Uber app
+ Strong international presence
− Lower market share than DoorDash in US
− Competitive marketplace
Commission & Fees
2.0
Similar high-fee structure to other delivery platforms
+ Multiple partnership tiers
+ Clear fee structure
− 15-30% commission
− Marketing costs add up
− Promotional participation pressure
Driver Network
3.5
Benefits from Uber's established driver network and logistics expertise
+ Large driver pool
+ Fast matching
+ Uber's logistics experience
− Driver quality varies
− Some drivers unfamiliar with food handling
Technology & Integration
3.8
Solid technology with good POS integration options
+ POS integrations available
+ Real-time tracking
+ Good analytics dashboard
− Tablet required
− Occasional app glitches
Customer Support
2.3
Support quality is a common pain point for restaurant partners
+ Multiple contact options
+ 24/7 availability
− Slow resolution times
− Difficult to reach humans
− Unfair chargeback policies
What Restaurant Owners Say
“Uber Eats analytics are really helpful. I can see exactly what's selling and when our peak times are.”
— Restaurant Owner, Seattle (2025)“Between commission and marketing fees, I'm paying close to 35% on some orders. That's not sustainable.”
— Sandwich Shop Owner, Atlanta (2025)“Support is terrible. Had a driver steal an order and it took 3 weeks to get a credit.”
— Asian Restaurant, Boston (2025)“The Uber driver network is reliable. Orders get picked up faster than on other apps.”
— Fast Casual Manager, Denver (2024)Pros
Uber App Integration
Access to Uber's massive user base who already have accounts and payment methods saved
Reliable Driver Network
Uber's established driver infrastructure means faster pickups and more consistent service
Good Analytics
Detailed dashboards showing sales trends, popular items, and customer insights
Global Presence
Strong in urban markets and international locations if you plan to expand
Cons
High Commission Structure
15-30% fees similar to DoorDash, eating into margins on every order
No Customer Ownership
Can't access customer contact information or build direct relationships
Poor Support Experience
Long wait times and unsatisfying resolutions for partner issues
Promotional Pressure
Constant push to join promotions that further cut into margins
Best For
Urban restaurants with high foot traffic
Restaurants near Uber-heavy demographics
Businesses wanting analytics insights
Multi-location chains needing consistency
Not Best For
Low-margin restaurants
Suburban/rural locations
Restaurants prioritizing customer relationships
Price-sensitive businesses
Pricing Overview
Pricing Model
Commission per order with tiered visibility options
Starting Price
15% commission (lowest visibility)
Typical Cost
25-30% for standard visibility
Watch Out For Hidden Costs:
Our Honest Take
Uber Eats offers solid technology and a reliable driver network backed by Uber's logistics expertise. However, like all third-party platforms, the commission structure makes it challenging for profitability.
Verdict
A reasonable choice for urban restaurants seeking delivery without infrastructure investment, but best used as a complement to direct ordering rather than a primary channel.
Recommendation
Use Uber Eats strategically for customer acquisition. Focus on converting these customers to direct orders through loyalty programs and incentives.
Uber Eats vs Direct Ordering with RestauNax
| Aspect | Uber Eats | RestauNax |
|---|---|---|
| Commission | 15-30% per order | 0% commission |
| Customer Data | Uber owns it | You own everything |
| Branding | Uber Eats branded | Your brand only |
| Marketing Access | Restricted | Full email/SMS marketing |
| Driver Control | Uber drivers only | Your choice of delivery |
| Profit on $30 Order | ~$21 after 30% fee | $30 (you keep it all) |
Frequently Asked Questions
How much does Uber Eats charge restaurants?
Uber Eats charges 15-30% commission depending on your plan tier. The lowest tier (15%) gives minimal visibility, while 30% gets you better placement. Add potential marketing costs and chargebacks on top.
Is Uber Eats better than DoorDash for restaurants?
They're similar in fees and structure. DoorDash has larger US market share, while Uber Eats benefits from the Uber app ecosystem. Many restaurants use both and find similar experiences.
Can I use my own drivers with Uber Eats?
Yes, Uber Eats offers a 'pickup only' option where customers order through the app but use your delivery. Commission is lower (around 15%) for this option.
Why are Uber Eats reviews so negative online?
Most public reviews come from customers about delivery issues. Restaurant partner reviews are mixed—good for exposure, but frustrating for profitability and support.
Related Resources
Ready for a Better Alternative?
See how RestauNax compares to Uber Eats with zero commission fees, AI-powered features, and complete ownership of your customer relationships.