Grubhub Reviews for Restaurants
An in-depth look at Grubhub from restaurant partners—real feedback on fees, support, and profitability.
2.8
Overall Rating (Aggregated)
About Grubhub
Grubhub (now owned by Just Eat Takeaway) is one of the original food delivery platforms in the US. It connects restaurants with customers through its marketplace, offering both delivery and pickup options.
2004
Chicago, IL
Restaurants seeking online ordering and delivery without their own infrastructure
Food delivery marketplace with optional in-house delivery
Review Sources
2.9
G2
34 reviews1.2
Trustpilot
5,600 reviews4.3
Google Play
890,000 reviews4.7
App Store
1,200,000 reviewsRating Breakdown
Customer Base
3.5
Established user base but smaller than DoorDash in most markets
+ Loyal longtime users
+ Corporate ordering programs
+ Seamless Checkout feature
− Declining market share
− Less aggressive marketing than competitors
Commission & Fees
2.0
Similar high-fee structure to competitors with some unique charges
+ Multiple plan options
+ Some markets have lower rates
− 15-25% commission
− Marketing fees add up
− Phone order fees
Customer Support
2.0
Support is a consistent pain point mentioned in reviews
+ Dedicated account managers for larger partners
− Slow response times
− Difficult escalation process
− Unhelpful initial responses
Order Management
3.3
Functional tablet system with decent POS integrations
+ POS integration options
+ Clear order tickets
+ Scheduling features
− Tablet reliability issues
− Occasional sync problems
Driver Quality
2.8
Mixed experiences with both Grubhub and restaurant delivery options
+ Option to use own drivers
+ Driver tracking available
− Inconsistent driver quality
− Long wait times in some areas
− Driver shortages
What Restaurant Owners Say
“Grubhub's corporate ordering program brings in consistent catering orders from local businesses.”
— Deli Owner, New York (2025)“They started charging us for phone orders that came through their number. We didn't even know about the fee until we saw it on our statement.”
— Italian Restaurant, Philadelphia (2025)“Support is impossible. Spent 2 hours on hold trying to dispute a chargeback. Never resolved.”
— Chinese Restaurant, Los Angeles (2025)“It's fine. Brings in orders but not as many as DoorDash. We keep it as a secondary platform.”
— Pizza Shop, Boston (2024)Pros
Established Platform
One of the original delivery platforms with a loyal user base, especially in markets like NYC and Chicago
Corporate Ordering
Grubhub for Work brings consistent corporate catering and group orders
Use Your Own Drivers
Option to handle delivery yourself for lower commission rates
Seamless Checkout
Integration that adds Grubhub ordering directly to your website
Cons
Declining Market Share
Losing ground to DoorDash and Uber Eats, meaning fewer potential customers
High Commission Fees
15-25% commission plus potential marketing and phone order fees
Poor Customer Support
Consistently rated lowest for partner support among major platforms
Hidden Fees
Phone order fees and marketing charges can surprise restaurant partners
Best For
Restaurants in NYC, Chicago, or established Grubhub markets
Businesses targeting corporate catering
Restaurants with own delivery drivers
Pizza and quick-service restaurants
Not Best For
Restaurants in markets where Grubhub has low share
Businesses needing strong support
Restaurants without high margins
New restaurants seeking maximum exposure
Pricing Overview
Pricing Model
Commission + potential marketing/phone fees
Starting Price
15% (with own delivery)
Typical Cost
20-25% for Grubhub delivery
Watch Out For Hidden Costs:
Our Honest Take
Grubhub was a pioneer in food delivery but has been losing market share. Its corporate ordering program remains valuable, but overall it's becoming a secondary platform for most restaurants.
Verdict
Worth considering as an additional channel in strong Grubhub markets, but shouldn't be your primary platform due to declining user base and support issues.
Recommendation
If you're in NYC, Chicago, or another Grubhub-strong market, keep it as a secondary option. Otherwise, focus on DoorDash for exposure and your own system for profitability.
Grubhub vs Direct Ordering
| Aspect | Grubhub | RestauNax |
|---|---|---|
| Commission | 15-25% per order | 0% commission |
| Customer Ownership | Grubhub owns data | You own all data |
| Brand Experience | Grubhub branded | Your brand |
| Corporate Orders | Grubhub for Work | Direct catering system |
| Support Quality | Often poor | Dedicated support |
| Hidden Fees | Phone fees, marketing | Transparent pricing |
Frequently Asked Questions
Is Grubhub still popular in 2026?
Grubhub has lost significant market share to DoorDash. It's still strong in certain markets (NYC, Chicago) and with corporate ordering, but nationally it's the third-largest platform now.
What fees does Grubhub charge restaurants?
Commission ranges 15-25% depending on plan. Watch out for additional fees: phone order commission (if using their number), marketing program costs, and promotional discount funding.
Can I use Grubhub with my own drivers?
Yes, Grubhub offers a self-delivery option with lower commission (around 15%). You get orders through the platform but handle delivery yourself.
How does Grubhub compare to DoorDash?
DoorDash has larger market share and more active users in most US markets. Grubhub is stronger in specific urban markets and corporate ordering. Fees are similar.
Related Resources
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